Delete your Account

Delete your account inside the Carreh app

If you created a Carreh account, you can permanently close it directly in the app:

1. Open the Carreh app and sign in.
2. Go to the More tab.
3. Under Account, choose Close Account.
4. Review what will be deleted, confirm your identity, and submit the closure request.

Your access ends immediately when the request is submitted.

Request deletion without the app

If you can no longer access the app, email support@carreh.com from the email address on your Carreh account with the subject "Delete my account", or use our contact form. We will verify it's really you, then process the deletion the same way.

What gets deleted

Closing your account permanently removes your profile and personal data, trips, bookings you added, Atlas history, wishlist, preferences, saved documents, and messages. eSIM order records, payment and invoice records required for tax, accounting, fraud-prevention and other legal obligations are retained for up to 30 days (or the period required by law, e.g. financial records under French law) in a restricted, anonymised form, then securely erased where the law allows.

Subscriptions

App-store subscriptions are billed by Apple or Google and must be cancelled separately in your App Store or Google Play subscription settings, deleting your Carreh account does not cancel them.

Questions

Anything unclear? Contact support@carreh.com, see also our Privacy Policy.