Last updated: July 2026
Carreh travel eSIM data plans are governed by the dedicated Carreh eSIM Terms, which apply in addition to these Terms of Service. The key points are summarised below; the full eSIM Terms govern in the event of any inconsistency.
A Carreh eSIM is a prepaid, data-only mobile connectivity plan delivered digitally as an eSIM profile (a QR code and manual installation details). Unless a plan states otherwise, it provides mobile data only and does not include voice calls, SMS or a phone number. Your device must be eSIM-capable and carrier-unlocked; confirming compatibility before purchase is your responsibility.
An active Carreh account is required to purchase and manage an eSIM, retrieve your QR code and track your usage. eSIM purchases are also subject to the Service Availability and Restricted Regions policy below, which applies to where the customer is located, not to travel destinations.
Unless a plan states otherwise, the validity period begins when the eSIM first connects to a supported network in the coverage area, or on the activation trigger shown on the plan. Each plan includes a fixed data allowance; unused data does not roll over and is forfeited when the plan expires or the allowance is exhausted, whichever occurs first.
Coverage is provided through local mobile network operators via Carreh's connectivity partner. Coverage, availability and data speeds depend on those operators and local conditions and are not guaranteed in every location. Networks may experience interruptions outside Carreh's control.
eSIM prices are shown in euros and include applicable taxes unless stated otherwise. Your eSIM is provisioned only after payment has been successfully authorised and captured; if a payment cannot be captured, the order is not fulfilled.
You may request a refund within 14 days of purchase provided the eSIM has not been installed or activated, no data has been used, and the plan has not expired. Because an eSIM is a digital product consumed on use, a plan that has been installed, activated, used or expired is not eligible for a refund, except where required by applicable law or where the eSIM was faulty and could not be resolved.
Carreh eSIM plans are for lawful personal travel use. Commercial resale, systematic redistribution, permanent roaming and bulk automated use are not permitted unless agreed by Carreh in writing. eSIM connectivity is delivered in partnership with our connectivity provider and the underlying network operators, and use may also be subject to their terms. Carreh acts as the merchant and your point of contact.
Our Unlimited Data Plans provide unlimited data usage throughout the validity period of your plan. To ensure a reliable and fair experience for all users, these plans are subject to a Fair Usage Policy imposed by our network partners.
Each Unlimited plan includes a daily allocation of high-speed data. Once the applicable high-speed allowance for your plan has been reached, your connection speed may be reduced for the remainder of the daily usage period. Reduced-speed data remains available, allowing you to continue using services such as messaging, email, web browsing, and maps, although bandwidth-intensive activities such as HD video streaming or large downloads may be affected. Your high-speed data allowance automatically resets every 24 hours during the validity of your plan.
Actual speeds, network availability, and any traffic management measures may vary depending on your destination, local network conditions, coverage, and our network partners' policies. Unlimited plans are intended for reasonable personal travel use only and must not be used for resale, commercial redistribution, network abuse, automated traffic generation, or any activity that negatively impacts network performance. We reserve the right to apply reasonable network management measures where required by our partners or applicable law.
These points are a summary only. The complete terms governing the purchase, activation and use of Carreh eSIMs, including device requirements, installation windows, liability and governing law, are set out in the Carreh eSIM Terms. For any eSIM question, contact us at support@carreh.com.
Some Carreh products are sold as a recurring subscription rather than as a one-off service. A subscription gives access to that product for as long as it is paid for, and it renews automatically until it is cancelled. Each Carreh subscription is separate: holding one has never required holding another, and cancelling one does not cancel any other.
Flight Board is offered as an annual subscription at EUR 49.99 per year, as a monthly subscription at EUR 8.99 per month, and as a trip pass at EUR 5.99, which opens every Flight Board feature for 7 days. The trip pass is a single payment: it does not renew and there is nothing to cancel. The first flight a Flight Board account follows is free. Carreh Premium is offered as a monthly or an annual subscription. The price of every subscription is shown, in the currency of your store account, before you confirm it, and the price shown at the moment of purchase is the price charged. Where this document and the price shown at purchase differ, the price shown at purchase governs. Carreh may change the price of a subscription for future renewal periods; where the law requires notice of a price change, that notice will be given before the change takes effect and you may cancel before it does.
A subscription includes a free trial only where one is expressly offered at the point of purchase. Flight Board is sold without a free trial. Where a trial is offered, it converts to a paid subscription at the end of the trial period unless it is cancelled before then.
A subscription renews automatically at the end of each period, for the same period, at the then-current price, unless it is cancelled at least 24 hours before the end of the current period. Renewal is charged to the payment method held by the store through which the subscription was bought.
Subscriptions bought inside an iOS application are sold through Apple and charged to your Apple Account. Subscriptions bought inside an Android application are sold through Google and charged to your Google Account. In those cases Apple or Google is the merchant of record, takes the payment, and issues the receipt. Carreh does not receive or store your payment card details for these purchases.
A subscription bought through Apple is cancelled in your Apple Account subscription settings; one bought through Google is cancelled in your Google Play subscription settings. Deleting the application does not cancel a subscription. Cancellation stops the next renewal; access continues until the end of the period already paid for, and there is no partial refund for the remainder of that period.
Refunds for subscriptions bought through Apple or Google are handled by Apple or Google under their own policies, and Carreh cannot issue or decline them. Where a refund is granted by the store, the corresponding access ends. Nothing in this section affects any right you have under applicable consumer law.
Where you are a consumer in the European Union or the United Kingdom you normally have 14 days to withdraw from a contract concluded at a distance. Because a subscription gives immediate access to digital content, by starting a subscription you request that performance begins at once and you acknowledge that you lose the right of withdrawal once access has been given. This does not limit your statutory rights where the service is not supplied as described.
Carreh may add to, change, or withdraw features within a subscription. Where a change materially reduces what a subscription provides, Carreh will say so before the change takes effect and you may cancel before your next renewal.
Access to a subscription may be suspended or ended where an account is suspended under these Terms, including for the reasons set out under Service Availability and Restricted Regions. Where access is ended for that reason, any remaining paid period is not refunded except where the law requires it.
Flight Board is a subscription product that reports flight information: schedules, times, gates, terminals, statuses, baggage belts, aircraft and airport conditions. It is an information service. Flight Board does not book, change, cancel or check in for any flight, and it is not an agent of any airline or airport.
Everything Flight Board shows is indicative and is never final. It is a convenience for following a flight. It is not a confirmation, not an instruction, and not a substitute for the airline, the airport, or your boarding pass.
Flight information is supplied by third-party data providers, airlines and airports. Carreh does not generate it and cannot verify it independently. Information may be incomplete, delayed, or incorrect, and it may change without notice at any time, including after a notification has been sent.
Flight Board is provided to help you follow a flight. It must not be used as the sole basis for deciding when to travel to an airport, when to go to a gate, or whether a flight will operate. The airline and the airport are the authoritative source for your flight, and their announcements, displays and staff take precedence over anything shown in Flight Board. You remain responsible for arriving in time for your flight and for meeting the airline's check-in, boarding and documentation requirements.
Notifications depend on the device, the operating system, network availability and the notification permissions you have granted, and on the third-party services that deliver them. Carreh cannot guarantee that a notification will be sent, delivered, or delivered in time, and the absence of a notification does not mean that nothing has changed.
Some information is marked as predicted or estimated, including predicted gates and estimated times. Predicted and estimated information is an indication only, is not confirmed by the airline, and should be treated as less reliable than confirmed information.
Where a flight is cancelled, Flight Board may show other flights operating on the same route. This is information about published schedules only. It is not an offer, not a reservation, and carries no indication that a seat is available or at what price. Any rebooking is a matter between you and the airline or your travel provider.
Any information Flight Board shows about passenger rights, including under Regulation (EC) No 261/2004, is general information and is not legal advice about your circumstances. Whether a right applies to a particular flight depends on facts Carreh does not hold, and the airline decides what it will offer in the first instance.
Flight Board is provided as it stands and as it is available. Carreh gives no warranty that the information is accurate, complete, current or uninterrupted, and no warranty that the service will be free of error. Any warranty that cannot be excluded under the law that applies to you is unaffected by this paragraph.
Flight Board depends on third-party data providers, on push notification services operated by Apple and Google, and on your own device and network. Any of these can be unavailable, delayed or wrong, and the service may be interrupted for maintenance or for reasons outside Carreh’s control. Carreh does not guarantee that Flight Board will be available at any particular moment, including at the moment you need it.
Carreh is not responsible for a failure to provide Flight Board that is caused by something outside its reasonable control, including the failure or withdrawal of a data provider, an outage at Apple or Google, industrial action, an airport or airline system failure, or a network or power failure.
To the extent permitted by law, Carreh is not liable for a missed flight, a missed connection, a delay, a cost, or any other loss arising from reliance on flight information, from information that turns out to be incorrect or out of date, or from a notification that is not delivered or is delivered late. Nothing in this section excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.
Carreh accounts and purchases are not available to customers located in, registered in, or accessing the service from the following countries and territories: North Korea, Iran, Syria, Cuba, Russia, Belarus, Myanmar, Afghanistan, Iraq, Yemen, Libya, Somalia, Sudan, South Sudan, Venezuela, and Haiti. Carreh may decline to open an account, suspend an existing account, or cancel an order where it determines that a customer is located in one of these countries or territories.
Attempting to circumvent this restriction, including through the use of VPNs, proxies, or other location-masking tools, or by providing false location information, is prohibited and may result in account suspension, order cancellation, and forfeiture of any non-refundable amounts to the extent permitted by law.
This restriction applies to where the customer is located, not to travel destinations. Destination products, for example, eSIM data plans covering the countries listed above, remain available to eligible customers located elsewhere.
Carreh may update the list of restricted countries and territories at any time, without prior notice, to reflect applicable sanctions, legal, regulatory, or risk considerations. The version published on this page applies.