Last updated: July 2026
At Carreh we want our refund and cancellation terms to be clear and fair. Carreh sells two kinds of products: eSIM data plans, which are digital connectivity products, and app subscriptions. This policy explains each case. It applies in addition to your statutory consumer rights and does not limit them.
Purchases made on our website may be sold by Paddle.com, our online reseller and Merchant of Record. Refunds for those purchases follow Paddle's refund policy together with the rules below: requests are made within 14 days of the purchase and reviewed case by case, taking into account use of the product, and refunds are refused for fraud or refund abuse.
Plans change, so an unused eSIM can be refunded. eSIM refunds work as follows.
You may request a refund within 14 days of purchase, provided that the eSIM has not been installed or activated, no data has been used, and the plan has not expired. Eligible refunds are issued to the original payment method.
Because an eSIM is a digital product that is consumed on use, a plan that has been installed or activated, has had any data used against it, or has expired is not eligible for a refund, except where a refund is required by applicable law or where the eSIM was faulty and Carreh was unable to resolve the issue.
If an eSIM does not work as described and our support team is unable to resolve the problem, we will provide a replacement or a refund. Please contact us before you install or use the plan so we can investigate.
As device compatibility is your responsibility, an inability to install or use an eSIM due to an incompatible, locked, or restricted device is not by itself grounds for a refund once the QR code has been revealed. We encourage you to confirm compatibility before purchase and to contact support if you need help.
Data top-ups added to an existing eSIM follow the same rules: an unused top-up is refundable within 14 days, and a top-up that has been used or has expired is not.
You can cancel a Carreh subscription at any time. Your subscription stays active until the end of the current billing period and you are not charged again after cancelling. You can ask for a refund within 14 days of a subscription purchase. Each request is reviewed case by case, taking into account how much the subscription has been used, because its AI features have a real cost each time they are used. After 14 days, payments are not refundable except where the law requires it. Subscriptions purchased through the App Store or Google Play are managed, cancelled and refunded through those stores.
To request a refund or report a problem, contact Carreh at support@carreh.com or through our contact form, and include your order details so we can assist you quickly. We review refund requests promptly and issue any approved refund to your original payment method.
Nothing in this policy removes or limits any rights you have under applicable consumer-protection law, including any mandatory right of withdrawal. For digital content such as an eSIM that begins immediately with your consent, the statutory right of withdrawal may no longer apply once the product has been used, the terms above reflect this.
This Refund & Cancellation Policy is governed by the laws of France. Any dispute is subject to the exclusive jurisdiction of the courts of Paris, France, without prejudice to any mandatory consumer-protection rights available to you under the law of your country of residence.