Moderation decisions and appeals
When Carreh acts on your postcard or your Social account, you see why, in your language, and you can appeal within six months. A person reads every appeal and a second person decides it.
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What it is
What happens when content or an account breaks a Carreh Social rule, and how to ask for a second look.
What it does
- Carreh can remove a postcard, cover it (people tap to see it), remove its place tag, or keep it out of suggestions and search.
- Carreh can pause your posting for a time, or suspend your access to Social.
- Each decision has a statement of reasons in your language, under See why or appeal on the postcard or the notice.
- You can appeal each decision once, within six months. A person reads it, a second person decides, and the outcome arrives as a notification and in Activity.
What it does not do
- An appeal is always answered by a person, never by AI.
- A decision about Social does not close your Carreh account or touch your trips.
What you need first
A decision on your postcard or account.
How it connects to the rest of Carreh
Reports (most decisions start with one) and Carreh Support (every appeal becomes a support case).
Common questions
- Why was my postcard removed?
- Open it and tap See why or appeal. The statement names the rule.
- How long do I have to appeal?
- Six months from the decision.