Premium

Delay compensation, prepared for you to send

When a flight lands 3 hours or more late, or is cancelled, Carreh checks the EU and UK rules and prepares your claim letter. You send it yourself, and the airline pays you directly.

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How it works

Delay compensation, step by step

A "Your rights" card appears on the flight page after a flight arrives 3 hours or more late, or is cancelled. It shows what you may be owed and prepares a claim letter from your booking.

Your flight lands late
When it reaches the gate 3 hours or more late, or is cancelled, a "Your rights" card appears on the flight page.
See what you may be owed
The amount per passenger under the EU or UK rules, worked out from the route and the delay.
Send the letter yourself
Carreh fills in the letter from your booking. You send it from your own email or the airline's form, with your Logg address copied.
Follow the answer
Replies land in Logg, and the claim shows sent, answered, paid or refused. After 6 weeks with no answer, a follow-up letter is ready.

What it does

Checks where the flight left from, the airline, how late it reached the gate and the distance.

Shows the amount per passenger: 250, 400 or 600 euros under EU rules, and 220, 350 or 520 pounds under UK rules. The amount can be halved in some long-distance delays.

Fills in the letter from your booking, for you and anyone on the same booking, with meal receipts if you add them.

Follows the claim on the flight page: sent, received, answered, paid or refused. Airline replies reach your Logg address, because it is copied on the letter.

Prepares a follow-up letter after 6 weeks with no answer, and a complaint to the national body, such as the DGAC in France, if the airline refuses.

Who it is for

Anyone whose flight reached the gate 3 hours or more late, or was cancelled, on a route the EU or UK rules cover.

Free or Premium

Everyone can see the amount and the whole claim screen. Sending a claim needs Premium.

What Premium includes

What it does not do

Carreh does not make the claim for you. You send the letter from your own email, or through the airline's own form.

Carreh never handles your money and takes no cut. The airline pays you directly.

It cannot promise payment. Some causes, such as bad weather or air traffic control strikes, are not covered, so Carreh says "may be owed" until the cause is known.

It does not tell Carreh when you are paid. You tap "I was paid".

Questions