How Carreh works

Straight answers about trips, travel passes, Logg, Atlas, imports, Premium and your account, including how they fit together, which is where most surprises come from.

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Travel passes

Upload a boarding pass, ticket or QR document and Carreh reads what it can and keeps it. A pass attaches to a trip or a booking, or is kept on its own. It never creates a trip. Travel passes are free.

iPhoneAndroid

What it is

A stored travel document with its details read out of it, so you are not hunting through email at the gate.

What it does

  • Reads operator, passenger name, booking reference, travel date, seat, gate, terminal and the barcode where it can.
  • Keeps the original file so you can always open it.
  • Attaches to a booking or a trip when you upload it from there or pick one.
  • Saves as a standalone pass when there is nothing to attach to.

What it does not do

  • It never creates a trip.
  • It never creates a booking.
  • It does not feed Atlas.
  • It does not match itself to a trip by date or route.
  • It does not tell you that no trip was found.

What you need first

Nothing to upload a pass. A trip, if you want it attached to one.

How it connects to the rest of Carreh

Logg trips and their bookings. Apple Wallet and Google Wallet where a pass supports it.

Who can use it

Everyone. Travel passes are free.

Premium

Not required.

Platforms

iOS and Android. On iOS you can upload a PDF or an image.

Limits

  • One file per upload, up to 4.2 MB.
  • A file that is not a travel document is stored and filed as an unknown type rather than refused.
  • If the barcode cannot be decoded the pass still saves and the original file opens.

Common questions

Where are my passes?
With the bookings of the trip they belong to. A pass with no trip opens on Android from More, then Documents, invoices & tools, and on iPhone from the same place after the next update.
Why is my pass not in Logg?
A pass with no trip is not in Logg. Attach it to a trip and it will show there.
Can I upload a screenshot?
Yes, an image is accepted. The clearer the barcode, the more that can be read.
What is the file size limit?
4.2 MB per file.

Common problems

The barcode will not scan.
The image quality or the format did not allow a decode. The pass is still saved. Open the original file and use that at the gate.
The upload was refused.
Most commonly the file is over 4.2 MB. Save a smaller copy, or take a clearer photo rather than a full-resolution scan.

Edge cases

  • A pass uploaded against a friend trip is saved without a trip link.
  • A pass uploaded by a co-traveller notifies the named traveller.

Still stuck?

If your question is about your own account, a booking or a payment, Support can see your account and this page cannot.

Contact Carreh Support