Delay compensation claims
When a flight lands 3 hours or more late, or is cancelled, Carreh checks the EU and UK rules and prepares your claim letter. You send it yourself, and the airline pays you directly.
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See how it works in the app →What it is
A "Your rights" card appears on the flight page after a flight arrives 3 hours or more late, or is cancelled. It shows what you may be owed and prepares a claim letter from your booking.
What it does
- Checks where the flight left from, the airline, how late it reached the gate and the distance.
- Shows the amount per passenger: 250, 400 or 600 euros under EU rules, and 220, 350 or 520 pounds under UK rules. The amount can be halved in some long-distance delays.
- Fills in the letter from your booking, for you and anyone on the same booking, with meal receipts if you add them.
- Follows the claim on the flight page: sent, received, answered, paid or refused. Airline replies reach your Logg address, because it is copied on the letter.
- Prepares a follow-up letter after 6 weeks with no answer, and a complaint to the national body, such as the DGAC in France, if the airline refuses.
What it does not do
- Carreh does not make the claim for you. You send the letter from your own email, or through the airline's own form.
- Carreh never handles your money and takes no cut. The airline pays you directly.
- It cannot promise payment. Some causes, such as bad weather or air traffic control strikes, are not covered, so Carreh says "may be owed" until the cause is known.
- It does not tell Carreh when you are paid. You tap "I was paid".
What you need first
The flight must be in Logg, and it must be covered by the EU or UK rules.
How it connects to the rest of Carreh
The flight page, your Logg forwarding address for replies, and missed connection help.
Who can use it
Everyone can see the amount and the whole claim screen. Sending a claim needs Premium.
Premium
Premium.
Common questions
- Does Carreh take a percentage?
- No. Carreh takes nothing, and the airline pays you directly.
- Is the letter legal advice?
- No. Carreh prepares the letter for you, and the airline decides.