How Carreh works

Straight answers about trips, travel passes, Logg, Atlas, imports, Premium and your account, including how they fit together, which is where most surprises come from.

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Carreh Premium

Carreh Premium is a subscription with thirteen benefits across flights and live travel, AI and planning, moving to Carreh, friends and trips, insights, and eSIM. Logg, Atlas, group trips, booking imports and travel passes stay free. There is no free trial.

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What it is

A monthly or yearly subscription bought through the App Store or Google Play. It does not change what you already have; it adds features on top.

What it does

  • Flights and live travel: live flight alerts, live details on your lock screen (the live gate, check-in desk, baggage belt and actual times as they are published, until after you land), inbound aircraft, Carreh Flight Outlook, Airport Intelligence, Connection Assistant, and the live half of Journey Intelligence.
  • AI and planning: the personal Carreh Advisor, and Show to Local.
  • Moving to Carreh: travel history import.
  • Friends and trips: Friend Trips, and unlimited Save From Social.
  • Insights: Travel Insights and your Travel Personality Profile.
  • eSIM: a discount on every eSIM, shown at checkout as a Premium benefit.

What it does not do

  • It does not include a free trial. Every subscribe button is a plain subscribe.
  • It does not gate Logg, Atlas, group trips, chats, booking imports, travel passes, Wrapped, the schedule of your flights, standard flight reminders or your next boarding pass on Apple Watch. Those are free.
  • It does not delete anything when it lapses.
  • It does not unlock flight booking. Flight booking is paused for everyone, Premium or not. Carreh does not offer hotel booking, car rental or airport transfers.

What you need first

A Carreh account and a subscription bought in the App Store or Google Play.

How it connects to the rest of Carreh

Save From Social, which is free for the first three imports and Premium after that. Travel history import, which needs Premium to start. eSIM, which applies the Premium discount at checkout. The Carreh Advisor.

Who can use it

Anyone with an account can subscribe.

Premium

This article is about Premium itself.

Platforms

iOS and Android. The subscription is bought through the store on the device and applies to your Carreh account, so it works on both platforms and on the website.

Limits

  • Billing, price and cancellation are handled by the App Store or Google Play, not by Carreh.
  • The current price is the one shown in your App Store or Google Play account.

Common questions

Is there a free trial?
No. Carreh does not offer a free trial.
What do I lose if I do not subscribe?
Nothing you already use. Logg, Atlas, group trips, booking imports, travel passes and Wrapped are all free.
How much is it?
The price is shown in your App Store or Google Play account, and in the app before you subscribe. It is billed by the store, not by Carreh.
How do I cancel?
Through your App Store or Google Play subscription settings. Carreh cannot cancel a store subscription for you.
What happens when Premium expires?
The Premium features stop. Your trips, bookings, Atlas, passes and saved places all stay. Nothing is deleted.
Does Premium work on both my phones?
Yes. Entitlement is held against your Carreh account, so signing in on another device carries it across.

Common problems

I subscribed but the app still says I am not Premium.
The store receipt has not reached your account yet. Sign out and back in, or restore purchases from the subscription screen. If it persists, contact Support with the store receipt.
I subscribed on iPhone and Android does not see it.
Entitlement follows the account, so both should see it once the receipt has been recorded. Make sure both devices are signed in to the same Carreh account.

Edge cases

  • A travel history import already under way can be completed after Premium lapses. Starting a new one cannot.
  • Save From Social imports you already made are kept when Premium lapses. The free allowance is counted for the lifetime of the account and does not reset.

Still stuck?

If your question is about your own account, a booking or a payment, Support can see your account and this page cannot.

Contact Carreh Support