How Carreh works

Straight answers about trips, travel passes, Logg, Atlas, imports, Premium and your account, including how they fit together, which is where most surprises come from.

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Answered from Carreh’s published help articles.
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Subscriptions and billing

Carreh Premium is billed by the App Store or Google Play, not by Carreh. Price changes, renewals, cancellations and subscription refunds are handled there. eSIMs are paid for in Carreh and are covered by the eSIM terms.

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What it is

How money moves for the two things Carreh charges for: the Premium subscription, and eSIMs.

What it does

  • Premium is bought and billed through the App Store or Google Play.
  • Cancelling Premium is done in your store subscription settings.
  • eSIMs are bought in Carreh and are covered by the eSIM terms.
  • Card numbers are never stored by Carreh.

What it does not do

  • Carreh cannot cancel a store subscription for you.
  • Carreh cannot refund a store subscription. That is the store's decision.
  • Carreh does not currently take card payments for services or invoices.

What you need first

Nothing.

How it connects to the rest of Carreh

Carreh Premium, eSIM and the refund article.

Who can use it

Everyone.

Premium

This article is about how Premium is billed.

Common questions

How do I cancel Premium?
In your App Store or Google Play subscription settings. Carreh cannot do it for you.
Can I get a refund on my subscription?
Subscription refunds are decided by the App Store or Google Play. Ask them.
Why does the price look different from what I remember?
The price shown in your store account is the one that applies. Check there.
Do you store my card?
No. Carreh does not store card numbers.

Still stuck?

If your question is about your own account, a booking or a payment, Support can see your account and this page cannot.

Contact Carreh Support