How Carreh works

Straight answers about trips, travel passes, Logg, Atlas, imports, Premium and your account, including how they fit together, which is where most surprises come from.

Ask a question

Answered from Carreh’s published help articles.
← All help articles

Carreh Rewards and Carreh Euros

Carreh Rewards pays cashback in Carreh Euros. One Carreh Euro redeems as one euro inside Carreh. There are four tiers and the rate rises with lifetime eligible spend. Carreh Euros never expire and have no cash value.

iPhoneAndroid

What it is

The loyalty scheme. You earn Carreh Euros on eligible spend and redeem them against Carreh purchases.

What it does

  • Pays cashback at a rate set by your tier.
  • Four tiers, from Traveler at the entry rate up to Platinum Globalist at the highest, based on lifetime eligible spend.
  • Earns on the gross order total, so an order fully paid with Carreh Euros still earns.
  • Credits once per order.

What it does not do

  • Carreh Euros have no cash value and cannot be withdrawn.
  • They cannot be combined with a discount code or referral credit on the same order.
  • There are no points and no membership card. The old points scheme was retired.
  • They do not expire.

What you need first

An eligible purchase.

How it connects to the rest of Carreh

eSIM, which is the live earning path today. Carreh Premium, whose eSIM discount stacks with cashback.

Who can use it

Everyone with an account.

Premium

Not required. Premium affects the eSIM price, not the cashback rate.

Platforms

iOS and Android. Rewards has its own tab.

Common questions

What is a Carreh Euro worth?
One euro, redeemed inside Carreh. It has no cash value outside the app.
Do they expire?
No.
Can I use a discount code and Carreh Euros together?
No. A discount code blocks cashback on that order, and Carreh Euros cannot be combined with a code or referral credit.
When does cashback arrive?
For an eSIM, when the allowance is used up or the plan expires. It is not credited the moment you pay.
How do I move up a tier?
Tiers are based on lifetime eligible spend across the products that count.
What happened to points?
The points scheme and the membership card were retired. Carreh Euros are the only rewards model.

Edge cases

  • A refund or cancellation reverses the rewards earned on that order.
  • Redeeming Carreh Euros is not itself a discount code, so it does not block earning.

Still stuck?

If your question is about your own account, a booking or a payment, Support can see your account and this page cannot.

Contact Carreh Support