Closing and deleting your account
You can close your Carreh account in the app, and it closes at once. Your account is closed and deleted, and your trips and information are gone. This cannot be undone. A store subscription is not cancelled by closing, so cancel it first.
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What it is
How to close and delete a Carreh account.
What it does
- On iPhone: tap your initials at the top of Home, then Settings, then Close Account. Confirm who you are, and the account closes at once.
- On Android: tap More at the top of Home, then Settings, then Close account. Confirm with your password or an emailed code, type CLOSE, and the account closes at once.
- Closes and deletes the account. Your trips, bookings, documents, Atlas and Advisor history are gone, and you are signed out on every device.
- Can also be requested from the delete account page on carreh.com or by emailing support@carreh.com.
What it does not do
- Closing does not cancel a store subscription. Cancel it first in the App Store or Google Play.
- It does not refund anything already paid.
- Closing the Carreh app does not close Flight Board. Flight Board has its own choice under More, then Your data.
What you need first
Cancel your subscription first if you have one, so it does not renew. If you want a copy of your data, ask for it before closing.
How it connects to the rest of Carreh
The privacy article and the subscriptions article.
Who can use it
Everyone.
Premium
Cancel Premium separately in your store settings.
Common questions
- Does closing my account cancel Premium?
- No. Cancel the subscription in your App Store or Google Play settings first.
- Can I get my data back afterwards?
- No. Once the account is closed it is gone for you, and this cannot be undone. Ask for a copy of your data before closing if you want one.
- How long does it take?
- It happens at once, as soon as you confirm.