How Carreh works

Straight answers about trips, travel passes, Logg, Atlas, imports, Premium and your account, including how they fit together, which is where most surprises come from.

Ask a question

Answered from Carreh’s published help articles.
← All help articles

Where Carreh is available

Carreh is available in most countries. Accounts and purchases are not available to customers located in, registered in, or connecting from a short list of restricted countries. The restriction is based on where you are, not where you are travelling to.

iPhoneAndroidWeb

What it is

The eligibility rule in the terms and conditions.

What it does

  • Applies to where the customer is located, registered or connecting from.
  • Restricted countries at the time of writing are North Korea, Iran, Syria, Cuba, Russia, Belarus, Myanmar, Afghanistan, Iraq, Yemen, Libya, Somalia, Sudan, South Sudan, Venezuela and Haiti.

What it does not do

  • It does not restrict where you can travel to. Recording a trip to any country is fine.
  • It cannot be worked around with a VPN. Using one to get past it is prohibited.

What you need first

Nothing.

How it connects to the rest of Carreh

The terms and conditions on carreh.com, which hold the current list.

Who can use it

Everyone outside the restricted list.

Premium

Not related.

Common questions

Can I record a trip to a restricted country?
Yes. The restriction is about where you are, not where you travel.
Is eSIM coverage the same as availability?
No. eSIM coverage is per plan and is shown on the plan itself.

Still stuck?

If your question is about your own account, a booking or a payment, Support can see your account and this page cannot.

Contact Carreh Support