My trip has disappeared
A trip almost never disappears. In order of likelihood: it was never created, because a forwarded booking is waiting for review; it is a draft; it was archived, removed or merged into another trip; or it has moved to a different section because its dates have passed. Only deleting removes a trip.
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What it is
The list of reasons a trip stops appearing where you expected it, in the order they actually happen.
What it does
- It may never have been created. A forwarded booking that could not be confidently matched, or that had no readable date, is held for review instead of guessed at. Look in Logg, then Imported Bookings, under Needs review.
- It may be a draft. Drafts have their own section and do not appear as live or upcoming trips.
- It may have been archived, removed or merged into another trip. Merged trips move their bookings, places, notes and members to the trip they were merged into.
- It may have moved section. A trip whose dates have passed moves to Completed.
- You may have uploaded a pass rather than created a trip. A pass never creates a trip.
What it does not do
- Premium never removes trips. Letting Premium lapse does not delete anything.
- Changing device does not remove trips. Everything is on your account, not on the handset.
What you need first
Nothing. Check the sections above in order.
How it connects to the rest of Carreh
Logg, Imported Bookings, and Atlas if the question is really about the map rather than the trip.
Who can use it
Everyone.
Premium
Not related.
Common questions
- I forwarded a booking and no trip appeared.
- Check Logg, then Imported Bookings, under Needs review. An import that could not read a date, or that matched two trips equally well, waits for you rather than inventing an answer.
- The trip is in Logg but Atlas is still empty.
- Atlas counts a trip when it moves into completed. That is a separate question, covered in the Atlas article.
- I merged two trips and now one is gone.
- That is what merging does. The bookings, places, notes and members moved to the trip you merged into.
Common problems
- A trip appears in one place and not another.
- Trips are grouped by status: ongoing, upcoming, drafts and completed. Check the other sections before assuming it is gone.
Edge cases
- A trip left marked live after its dates have passed is shown under Completed.
- A trip with a status the app does not recognise is filed by its dates rather than hidden.