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How Carreh works

Straight answers about trips, travel passes, Logg, Atlas, imports, Premium and your account, including how they fit together, which is where most surprises come from.

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Answered from Carreh’s published help articles.
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Contacting Carreh Support

Support is in the Carreh app (on iPhone, tap your initials at the top of Home, then Support; on Android, tap More at the top of Home, then Support), by email at support@carreh.com, or through the contact form on carreh.com. There is no telephone number and no WhatsApp. The stated reply time is one business day.

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What it is

How to reach a person at Carreh.

What it does

  • In the app, open Support and start a conversation: on iPhone tap your initials at the top of Home, on Android tap More at the top of Home. Replies arrive in the same conversation.
  • Flight Board has its own Support under More, answered by the same team.
  • Email support@carreh.com.
  • Use the contact form on carreh.com.
  • Expect a reply within one business day.

What it does not do

  • Carreh does not publish a telephone number.
  • Carreh does not use WhatsApp for support.

What you need first

Nothing.

How it connects to the rest of Carreh

Anything account-specific. The help AI on the website cannot see your account, so anything about your own trips, orders or payments goes to Support.

Who can use it

Everyone.

Premium

Not related. Support is the same for everyone.

Common questions

Is there a phone number?
No. Support is in the app, by email and through the contact form.
How long will it take?
The stated reply time is one business day.
What should I include?
The email address on your account, and the order or trip you are asking about.

Related

Refunds

An eSIM can be refunded within 14 days of purchase if it has not been installed, activated or used and has not expired. Once an eSIM is installed or used it is not refundable, except where the law requires it or the eSIM was faulty. Premium subscription refunds are decided by the App Store or Google Play.

Your data and privacy

Carreh holds the travel and account data you give it, uses it to run the service, and does not sell personal data. Data is encrypted in transit and at rest. You can ask to access, correct, delete or export your data by emailing support@carreh.com.

Safety on Social: report, block, restrict and mute

From the menu on a profile, postcard or story you can report, block, restrict, mute, hide their story or remove a follower. Nobody is told. Carreh reviews reports within 24 hours.

Moderation decisions and appeals

When Carreh acts on your postcard or your Social account, you see why, in your language, and you can appeal within six months. A person reads every appeal and a second person decides it.

Still stuck?

If your question is about your own account, a booking or a payment, Support can see your account and this page cannot.

Contact Carreh Support