Refunds
An eSIM can be refunded within 14 days of purchase if it has not been installed, activated or used and has not expired. Once an eSIM is installed or used it is not refundable, except where the law requires it or the eSIM was faulty. Premium subscription refunds are decided by the App Store or Google Play.
Web
What it is
The refund position for the two things Carreh charges for.
What it does
- eSIM: refundable within 14 days of purchase, provided it has not been installed or activated, no data has been used, and it has not expired. Refunded to the original payment method.
- eSIM: a faulty eSIM is refundable regardless.
- Premium: refunds are handled by the App Store or Google Play under their own rules.
What it does not do
- An installed, activated, used or expired eSIM is not refundable, except where the law requires it.
- Carreh cannot refund a store subscription.
What you need first
Contact Support with your order details.
How it connects to the rest of Carreh
The eSIM terms and the subscriptions article.
Who can use it
Everyone.
Premium
Not related.
Common questions
- I bought an eSIM and have not used it. Can I have a refund?
- Yes, within 14 days of purchase, provided it has not been installed or activated and has not expired. Contact Support.
- I installed the eSIM but did not travel. Can I have a refund?
- Once an eSIM has been installed or activated it is not refundable, except where the law requires it or the eSIM was faulty.
- How do I get a refund on Premium?
- Through the App Store or Google Play. Carreh cannot refund a store subscription.