How Carreh works
7 articles
Uploading a travel pass does not create a trip
A travel pass attaches to a trip that already exists. It never creates one. If you upload a pass before the trip is in Logg, the pass is saved, but no trip appears. Create the trip first, or forward the booking confirmation to your import address, and then attach the pass.
How trips, bookings, travel passes, imports and Atlas fit together
A trip is the container. Bookings are the flights, hotels and trains inside it. Travel passes are documents attached to a booking or a trip. Imports create trips and bookings. Atlas is filled by trips that have completed, and by nothing else.
What happens to a travel pass with no matching trip
It is saved as a standalone pass. Nothing is lost and nothing is refused. It opens on Android from More, then Documents, invoices & tools. On iPhone that list returns in the next update, and until then Client Services can find it for you. No message is shown at the time.
My trip has disappeared
A trip almost never disappears. In order of likelihood: it was never created, because a forwarded booking is waiting for review; it is a draft; it was archived, removed or merged into another trip; or it has moved to a different section because its dates have passed. Only deleting removes a trip.
What is free and what needs Premium
Logg, Atlas, group trips and chats, booking imports by email, travel passes, Wrapped, Rewards and standard flight reminders are free. Premium adds live travel intelligence, Carreh Advisor with its trip builder, travel history import, Friend Trips, unlimited Save From Social, Travel Insights and an eSIM discount.
What happens when Premium expires
The Premium features stop working. Nothing is deleted. Your trips, bookings, Atlas, travel passes, saved places, Carreh Euros and Wrapped archive all stay exactly as they are.
iPhone, Android and the website
The apps on iPhone and Android carry the same features. The website carries the account, eSIM plans and prices, payment pages and the help pages, not the full app experience. eSIMs are bought in the app. One account works across all three.
Features
30 articles
Logg
Logg holds every trip and the bookings inside it. Trips arrive three ways: you add them, you forward a booking confirmation, or you import a travel history file. Logg is free.
Atlas
Atlas is the map of where you have actually been. It counts countries and cities from trips that have completed. It also holds your wishlist, stamps and Trip Stories. Atlas is free.
Travel passes
Upload a boarding pass, ticket or QR document and Carreh reads what it can and keeps it. A pass attaches to a trip or a booking, or is kept on its own. It never creates a trip. Travel passes are free.
Importing bookings by forwarding email
Forward a booking confirmation to your personal Carreh import address and Carreh reads it, creates the booking, and creates a trip if there is no suitable one. This is the way to make a trip from a booking. It is free.
Travel history import
Travel history import brings past trips in from a CSV, JSON or ICS file, or from your calendar. It shows you what it found before anything is added, and it can be undone. Starting a new import requires Carreh Premium.
Bookings
A booking is a flight, hotel, train, car hire or event inside a trip. Bookings arrive by forwarding a confirmation, by travel history import, by hand, or by booking through Carreh.
Carreh Premium
Carreh Premium is a subscription with thirteen benefits across flights and live travel, AI and planning, moving to Carreh, friends and trips, insights, and eSIM. Logg, Atlas, group trips, booking imports and travel passes stay free. There is no free trial.
Carreh Advisor
Carreh Advisor is the conversational travel AI inside the app. It keeps threads, history and memory, and brings eight planning tools with it. Advisor is a Premium feature with no free tier.
Carreh Advisor trip builder
The Carreh Advisor trip builder makes a trip plan step by step: destination, dates, travellers, budget, style and preferences. The result can be saved to Logg. It is a Premium feature.
Save From Social
Paste or share a link from TikTok, Instagram, YouTube, Google Maps, Apple Maps or an article, and Carreh pulls out the places. You review before anything is saved. The first three imports are free, after that it is a Premium feature.
Carreh eSIM
Carreh sells travel eSIM data plans. You buy in the Carreh app, install the eSIM, and it gives you data in the countries the plan covers. The website shows the plans and prices, and its buy button takes you to the app. Premium subscribers get a discount shown at checkout.
Carreh Rewards and Carreh Euros
Carreh Rewards pays cashback in Carreh Euros. One Carreh Euro redeems as one euro inside Carreh. There are four tiers and the rate rises with lifetime eligible spend. Carreh Euros never expire and have no cash value.
Carreh Wrapped
Wrapped is a recap of your travel. It is not only a year in review: it can cover a month, a single trip, a country, a year or your whole record. A Wrapped is written once and does not change afterwards. It is free.
Friend Trips and group trips
Group trips let several people share one trip and its chat, and are free. Friend Trips, which is a Premium feature, is about following somebody else's travel. Neither adds to your own Atlas or your own statistics.
Booking flights with Carreh
Flight booking is paused while the flight partner is being finalised. Everything else in Carreh works as normal, and flights already booked through Carreh are unaffected.
Carreh Social
Carreh Social is a tab in the Carreh app for sharing where you have been: postcards, stories and trip highlights, from the same profile and username you already have. People you follow come first in your feed.
Posting postcards and stories
Tap + New postcard in the Social header to post. A photo is optional. Stories show for 24 hours. A deleted postcard stays in Recently deleted for 30 days, so you can restore it.
Trip highlights
A trip highlight keeps moments from one Logg trip on your profile. Carreh proposes your own story frames and postcard photos from the trip dates; you choose, name it and pick who sees it.
Saves and private collections
Saves keeps the places and postcards you save. Want to go adds a place to your wishlist; Been there adds it to your Atlas. Collections are private: only you see them.
Delay compensation claims
When a flight lands 3 hours or more late, or is cancelled, Carreh checks the EU and UK rules and prepares your claim letter. You send it yourself, and the airline pays you directly.
Missed connection help
When your first flight is late and your connection looks likely to be missed, Carreh shows how tight it is and what to do when you land.
Jet lag plans
For a time difference of 3 hours or more, Carreh builds a day-by-day plan for sleep, daylight and coffee from your flight.
Your day on flight day
On flight day, the card at the top of Home shows when to leave, when bag drop closes, boarding and arrival. It moves with the live flight.
Trip briefings
Three days before you leave, Carreh puts the weather, getting from the airport, money, plugs and your visa line at the top of your trip.
Visa check on your trips
Carreh checks each trip against the nationality in your profile and shows whether you need a visa.
My Documents and expiry reminders
Keep your travel documents in one place in the app. Premium adds expiry reminders and checks against your trips.
Settling up on group trips
See who owes what on a group trip. Premium adds one currency for the whole balance, marking payments as paid, and reminders.
Ask my trips
Ask the Advisor about your own travel, like where you ate in Lisbon. It answers only from your own trips, Atlas, notes and postcards, and shows where each answer came from.
Live flight links
Share a link so family and friends can follow your flight live, without the app.
Shortcuts
New Shortcuts: Share my flight, Will I make my connection? and What's expiring?
About Carreh
3 articles
What Carreh is
Carreh is a travel app that keeps your trips, bookings and travel documents in one place, records where you have been, and sells travel eSIM data. Most of it is free. A Premium subscription adds live travel intelligence, AI planning and a few other features.
Where Carreh is available
Carreh is available in most countries. Accounts and purchases are not available to customers located in, registered in, or connecting from a short list of restricted countries. The restriction is based on where you are, not where you are travelling to.
Subscriptions and billing
Carreh Premium is billed by the App Store or Google Play, not by Carreh. Price changes, renewals, cancellations and subscription refunds are handled there. eSIMs are paid for in Carreh and are covered by the eSIM terms.
Your account
4 articles
Your Carreh account
One Carreh account works across the iPhone app, the Android app and the website. Everything is held against the account, not the handset, so signing in on a new device brings your trips, Atlas, passes and Premium with you.
Closing and deleting your account
You can close your Carreh account in the app, and it closes at once. Your account is closed and deleted, and your trips and information are gone. This cannot be undone. A store subscription is not cancelled by closing, so cancel it first.
Who can follow you and who sees your posts
You choose who can follow you: I approve each follower (the default), Anyone, or Not now. Each postcard has its own audience. Suggest my account decides whether Carreh suggests you to other people.
How old you need to be for Social
Social opens at 13, and at 16 in Australia and Brazil. On iPhone the phone tells Carreh your age range, so Carreh never sees your birthday. On Android, Google Play's age signal is used where it exists, otherwise your date of birth.
Policies and help
6 articles
Refunds
An eSIM can be refunded within 14 days of purchase if it has not been installed, activated or used and has not expired. Once an eSIM is installed or used it is not refundable, except where the law requires it or the eSIM was faulty. Premium subscription refunds are decided by the App Store or Google Play.
Your data and privacy
Carreh holds the travel and account data you give it, uses it to run the service, and does not sell personal data. Data is encrypted in transit and at rest. You can ask to access, correct, delete or export your data by emailing support@carreh.com.
Contacting Carreh Support
Support is in the Carreh app (on iPhone, tap your initials at the top of Home, then Support; on Android, tap More at the top of Home, then Support), by email at support@carreh.com, or through the contact form on carreh.com. There is no telephone number and no WhatsApp. The stated reply time is one business day.
Safety on Social: report, block, restrict and mute
From the menu on a profile, postcard or story you can report, block, restrict, mute, hide their story or remove a follower. Nobody is told. Carreh reviews reports within 24 hours.
Moderation decisions and appeals
When Carreh acts on your postcard or your Social account, you see why, in your language, and you can appeal within six months. A person reads every appeal and a second person decides it.
Places on Social: only the name is shared
When you tag a place on a postcard or a story, only the place's name is shared, never your GPS position. Location data inside a photo is removed on your phone before it is uploaded.
Still stuck?
If your question is about your own account, a booking or a payment, Support can see your account and this page cannot.
Contact Carreh Support